Visitor Experience Supervisor Part Time NEW

Full Job Description

The Royal Air Force Museum is looking for a Visitor Experience Supervisor at its London site. The job comes with an annual salary of £23,316.31 and is offered on a permanent, part-time basis. The person hired will be responsible for helping the museum run smoothly and making sure visitors feel welcome when they arrive. Much of the work involves looking after the front-of-house team, helping staff and volunteers with their daily duties and dealing with visitor questions or problems. The supervisor will also help organise staff rotas, support museum events and make sure the galleries and public areas remain safe and presentable. It is a hands-on role for someone who enjoys dealing with people and can keep things under control when the museum gets busy.

Previous experience in a supervisory role is important, particularly in customer service, tourism, museums, heritage or a similar workplace. The museum wants someone who can communicate clearly, work well with others and handle unexpected situations without losing focus. Applicants should also have a basic understanding of workplace safety, fire procedures, safeguarding and security. Being willing to hold a First Aid qualification is another requirement. The position includes 1,250 working hours across the year, so weekly hours will not always be the same. During busy periods, shifts can reach 35 hours a week, while quieter periods may involve just 4 hours. Weekend and bank holiday work is part of the schedule, with occasional evening or overnight duties too. Applications must be submitted by 11 November 2026, and interviews are planned for 20 November 2026.

Requirements

• Experience looking after a team or helping to manage staff.
• Previous work in a museum, shop, hotel or customer service role.
• Comfortable speaking with visitors and answering their questions.
• Good communication skills.
• Ability to work with staff and volunteers.
• Able to organise work and manage daily tasks.
• Confidence in dealing with problems when they arise.
• Basic understanding of health and safety.
• Knowledge of fire safety and security.
• Awareness of how to keep visitors safe.
• Available to work weekends and bank holidays.
• Happy to obtain a First Aid qualification.

Responsibilities

• Make sure the visitor services team knows what needs to be done.
• Help staff and volunteers with their daily work.
• Welcome people when they arrive at the museum.
• Help visitors who have questions or need assistance.
• Sort out problems or complaints during the day.
• Help arrange staff shifts and cover for absent team members.
• Check that visitor areas are safe and in good condition.
• Look after the museum when working as Duty Manager.
• Support the team if an emergency happens.
• Help out with events, sales and fundraising.
• Keep in touch with other departments.
• Listen to feedback and help make visits better.

Benefits

• Permanent part-time job.
• £23,316.31 annual salary.
• 1,250 working hours per year.
• A chance to work at the Royal Air Force Museum.
• Experience working in a museum environment.
• Opportunity to take on more responsibility.
• Work with a team of staff and volunteers.
• Be involved in sharing the RAF story with visitors.