Customer Service Assistant – Royal Navy Ships Full Time

Full Job Description

NAAFI is looking for a Customer Service Assistant to join its Royal Navy team. This role suits someone with customer service or retail experience who is comfortable dealing with people and working as part of a team. The salary is £27,684.80 a year, with 40 hours of work per week. Your day-to-day work will include serving customers, taking payments, helping with food and drinks, keeping shelves and stock topped up, and making sure the area is clean and safe. You will also help your colleagues with the usual daily tasks and make sure customers receive a friendly and helpful service. The job comes with 33 days of holiday including bank holidays, a company pension, accommodation, a 15% staff discount and access to Blue Light Discounts.

The main thing to understand about this job is that it is not a normal customer service position. You will be working on a Royal Navy ship and may spend up to 10 months away from home during deployments. When you are not at sea, you may work at a shoreside location or at another British Military location around the world, with accommodation provided. Because of this, applicants need to be comfortable living and working in close quarters and being away from home for long periods. Previous retail or customer service experience is required, along with good communication skills and the ability to work without constant supervision. You will also need to pass an ENG 1 Medical, complete a Sea Survival course, and obtain the required security clearance. As part of the contract, you will also need to sign up for the Naval Reserves and opt out of the working time directive. Overall, it is a role with a very different working environment, so applicants should make sure the lifestyle and time away from home suit their circumstances before applying.

Requirements

• Previous experience in retail or customer service.
• Good communication skills and a friendly approach when dealing with customers.
• Ability to work both independently and as part of a team.
• Comfortable living and working in close quarters on board a ship.
• Willingness to spend long periods away from home, potentially up to 10 months per year.
• Must be able to pass an ENG 1 Medical.
• Must complete a Sea Survival course.
• Must obtain the required security clearance.
• Required to sign up for the Naval Reserve as part of the contract.
• Must be willing to opt out of the working time directive.

Responsibilities

• Serve customers in a friendly, helpful, and professional manner.
• Promote NAAFI products and advise customers as needed.
• Take payments for food and other goods using different payment methods.
• Prepare and serve food and drinks in line with HACCP requirements.
• Replenish stock and check that products meet the required standards.
• Keep the workplace clean, hygienic and safe.
• Work with colleagues to complete daily, weekly and monthly tasks.
• Maintain good personal hygiene, appearance and professional conduct.
• Follow health and safety requirements, including safe manual handling.
• Carry out other reasonable duties requested by the supervisor or manager.

Benefits

• £27,684.80 annual salary, paid in sterling.
• 33 days of annual leave including bank holidays.
• Company pension scheme.
• Accommodation provided.
• 15% staff discount.
• Access to Blue Light Discounts.
• Opportunity to work within the Royal Navy environment.
• Opportunity to travel and work at different locations worldwide.
• Opportunity to work for an organisation that supports the Armed Forces.