Billing Administrator Full Time

Full Job Description

Bupa is looking for a Billing Administrator to join its team at Cromwell HSK in London. The role is permanent and full-time, with a salary of £29,000 plus a range of benefits. The successful candidate will work 37.5 hours a week, with hybrid working available for up to 2-3 days in the office. This position is mainly focused on making sure patient billing is handled accurately and on time. The Billing Administrator will prepare and send patient invoices, check supporting documents, process bills for different types of payors and submit invoices, including EDI claims. The role also involves handling refund requests, courtesy discounts and consultant fees through the hospital billing system. Alongside billing work, the administrator will deal with queries from patients, doctors, insurers and other departments by phone, letter and in person. Good communication and attention to detail will be important when working with different teams.

The role also gives the Billing Administrator a chance to help improve existing billing processes and maintain accurate records. You will support reporting, month-end activities, reconciliations and data checks while making sure billing work follows internal controls and relevant requirements. Bupa also offers a strong benefits package, including 25 days of holiday with the option to buy or sell days, health insurance, an enhanced pension plan, life insurance, gym access or local gym discounts, private dental insurance and other employee discounts. Bupa promotes a supportive and inclusive workplace and encourages people from different backgrounds to apply. This could be a good opportunity for someone who wants to build their experience in billing, finance administration and healthcare services while working for a well-known organisation in London.

Requirements

• Good attention to detail when handling billing and financial information.
• Ability to prepare accurate invoices and check supporting documents.
• Good communication skills for dealing with patients, doctors, insurers and colleagues.
• Comfortable working with different teams across the business.
• Ability to manage queries professionally by phone, letter and in person.
• Good organisational skills and the ability to manage billing tasks on time.
• Understanding of billing processes, records and basic financial administration.
• Ability to work with billing systems and check data for accuracy.
• Willingness to learn insurer contracts, coding requirements and internal processes.
• Ability to follow company procedures, controls and compliance requirements.

Responsibilities

• Prepare and issue accurate patient invoices.
• Check patient documents and make sure all charges are correctly recorded.
• Process billing for self-pay, embassy and insured patients.
• Submit invoices and validate EDI claims.
• Handle requests for refunds, discounts and consultant fees.
• Update and maintain billing information in the hospital system.
• Respond to billing queries from patients, doctors, insurers and other departments.
• Maintain accurate billing records and audit trails.
• Support month-end processes, reconciliations and reporting.
• Help identify ways to improve billing processes and data accuracy.

Benefits

• £29,000 annual salary.
• 25 days holiday, with the option to buy or sell days.
• Bupa health insurance.
• Enhanced pension plan.
• Life insurance.
• Gym membership or local gym discounts.
• Private dental insurance.
• Employee discounts.
• Additional leave.
• Cycle to work scheme.
• Paid volunteer time.
• Financial planning services.
• Flexible and hybrid working options.